At Flower Delivery Kingston Upon Thames, we are dedicated to delivering the freshest flowers to homes and businesses throughout Kingston Upon Th and the surrounding areas. As a trusted local florist, customer satisfaction is at the core of everything we do. This Returns, Refunds & Complaints page outlines our transparent policies to ensure your experience with us is seamless and enjoyable, every time you order.
We stand by our Fresh Flowers Guarantee for every arrangement and bouquet delivered within Kingston Upon Th. Each bloom is hand-selected for quality and longevity by our experienced team. Our aim is for you to enjoy vibrant, beautifully arranged flowers at their peak freshness.
If you ever feel your flowers have not arrived in the optimal condition associated with our reputation, please let us know as soon as possible so we can promptly address your concerns.
Should your flowers arrive damaged or not in the fresh state expected, notify us within 24 hours of receipt. We kindly request you provide a clear photo of the issue, as this helps us swiftly investigate and resolve the problem. Our team will assess your case and typically offer a replacement or a full refund, depending on your preference and the severity of the issue.
Our arrangements are designed to remain beautiful for a minimum of 5 days from the date of delivery, provided they are cared for according to the flower care instructions included with your order. Should your flowers wilt or decline outside of this freshness window due to reasons other than poor care or environmental factors, please contact us immediately so we can review and resolve the situation.
Your satisfaction is of utmost importance. In the unlikely event your expectations are not met, you may choose between a replacement bouquet—delivered at the next available opportunity—or a full refund. Please note, refunds are processed using the original payment method used at checkout and may take 3-5 working days to appear, depending on your financial provider.
We value open feedback and are committed to resolving any complaints swiftly and professionally. If you experience any issues with your order, reach out to our customer service team with as much detail as possible (order number, recipient name, delivery date, and a description of your concern). We aim to acknowledge all complaints within 24 working hours and strive to resolve them to your satisfaction as quickly as possible.
As a community-focused florist, we deeply appreciate the trust placed in us by local households and companies across Kingston Upon Th. It is our promise to provide not only beautiful fresh flowers, but also exceptional support should any problem arise with your order.
Thank you for choosing Flower Delivery Kingston Upon Thames. We look forward to brightening your day, every time.
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