These Terms & Conditions apply to all online flower delivery orders placed with our business serving Kingston Upon Thames and surrounding areas. By accessing our website and placing an order, you agree to comply with the following terms, which regulate the relationship between you, the customer, and us, the flower delivery service provider. Please read carefully; these terms explain the processes for orders, payments, cancellations, our liability to you, and applicable law. If you have any questions concerning these conditions, we encourage you to review this document thoroughly before making a purchase.
These Terms & Conditions apply to all customers seeking online flower delivery in Kingston Upon Thames and the neighbouring areas. By placing an order on our website, you confirm that you are at least 18 years old, capable of entering into binding contracts, and agree to be bound by these terms. The terms extend to all methods of online ordering we make available, including our desktop and mobile website.
Our order process is designed to be simple and secure, ensuring a smooth experience for all customers interested in flower delivery in Kingston Upon Th. Please review the following steps as they form part of your contract:
If you need to amend any order details after submission, please contact us as quickly as possible. Although we strive to accommodate changes, we cannot guarantee amendments once processing has commenced.
All products are subject to availability. Where seasonal or supply issues arise, we reserve the right to substitute items with products of equal or greater value, maintaining the overall style and quality of the arrangement. Should a significant substitution be required, we will make reasonable efforts to notify you in advance.
We offer delivery services across Kingston Upon Thames and select neighbouring areas. Please check our delivery zones at checkout to confirm we can deliver to your chosen address. Standard delivery is available on specified dates, and we offer same-day or next-day delivery options where possible. Factors such as peak trading periods, weather, or unforeseen events may affect delivery times, but we will provide timely updates. We do not guarantee a specific delivery time within the delivery day unless explicitly stated.
It is your responsibility to ensure the accuracy of the delivery details provided. Where delivery cannot be fulfilled due to incorrect or incomplete information, we may still charge for the service if unsuccessful delivery attempts are made. If delivery is to a business, hospital, hotel, or similar institution, please supply full details, including the name of the establishment and recipient’s internal location.
Payment must be made in full at the point of order. We accept a range of secure payment methods, which will be displayed during the checkout process. All prices listed include applicable VAT and any additional charges will be detailed prior to finalising your purchase.
We reserve the right to refuse any order or limit the quantity of items purchased at our discretion. If, after accepting your order, we are unable to fulfill it (due to stock unavailability, logistical challenges, or other legitimate reasons), a full refund will be issued using your original payment method.
You may cancel your flower delivery order for a full refund if you provide notice at least 48 hours before the scheduled delivery date. For cancellations within 48 hours, we cannot guarantee a full refund as preparations may have commenced. For products that have already started preparation or been dispatched, refunds are not typically available unless the product is defective or not as described.
To request a cancellation or amend your order, please contact us without delay. If your order has not been processed or dispatched, we will assist where possible. Where cancellations or amendments occur after order processing, reasonable charges may apply or, in some cases, a refund may not be possible.
If the delivered flowers are faulty, damaged, or not as described, you are entitled to a replacement or refund. To resolve such issues, please notify us within 24 hours of delivery and provide photographic evidence if requested. We will handle each situation case-by-case, in line with your statutory rights.
By placing an order, you confirm that all information provided is accurate and complete. You agree to review your order receipt immediately to ensure details are correct. It is your responsibility to provide up-to-date contact and delivery details, and to ensure someone is available at the delivery address on the specified day. Where no one is available, we may leave flowers with a neighbour or in a secure location, but we do not accept liability for losses or damage resulting from such arrangements.
Please ensure the recipient does not have allergies to any flowers or associated products—this is particularly important when ordering for workplaces or hospitals.
Due to the perishable nature of flowers, we typically cannot accept returns unless there is a quality issue. If you feel your flowers did not meet the promised standard, notify us within 24 hours of receipt with a clear description and photo. Where an issue is established, we will offer a replacement or refund according to your rights and at our discretion. Returns for non-perishable goods (such as vases or gifts) are accepted if the product is unused and returned within 14 days. Return postage for non-faulty items is your responsibility.
We will perform our flower delivery service with reasonable care and skill. However, we cannot be held liable for any indirect, special, or consequential loss arising out of your use of our online flower delivery service in Kingston Upon Th. Our overall liability to you, under these terms or in connection with the supply of any products, shall not exceed the total price paid for the order in question, except where such limitation is not permitted by law.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any liability which cannot be excluded or limited under English law.
We are not responsible for delays or failures in delivery caused by events or circumstances beyond our reasonable control, including but not limited to adverse weather, traffic incidents, supplier failures, or government restrictions. Where delivery is affected by such events, we will make reasonable efforts to communicate with you and re-arrange delivery where possible.
Your privacy is important to us. We process your personal data in line with current data protection regulations, using details only as necessary to process your order, provide delivery, and handle after-sales service. For more details, please refer to our privacy policy available on our website.
We reserve the right to update these Terms & Conditions as required. Any changes will take effect immediately once posted on our website. Your continued use of our services after any amendment indicates agreement to the modified terms.
These Terms & Conditions are governed by and interpreted in line with the laws of England and Wales. Any disputes arising under or in connection with these terms, or the provision of our flower delivery service in Kingston Upon Thames, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions form the complete agreement between you and our business for the supply of online flower delivery services in Kingston Upon Thames and surrounding areas. If any provision is found to be invalid or unenforceable, the remaining sections will remain in full force and effect. Thank you for choosing our flower delivery service. We are committed to delivering fresh flowers and excellent customer care throughout Kingston Upon Thames and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston Upon Th, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston Upon Th.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
